Q1: Can I request a sample for the LED light?
Yes, we welcome sample orders to test and check quality. Mixed samples are also acceptable.
Q2: What certifications do these solar lamps have?
Our products are certified with CE, RoHS, FCC, and ISO9001 standards.
Q3: How are the goods shipped and how long is the delivery?
Small orders ship via International Express (3-7 days). Bulk orders are sent via Air (5-7 days) or Sea shipping (20-40 days).
Q4: Is it possible to print a custom logo on the product?
Yes. Please inform us formally before production and confirm the design based on our sample.
Q5: How do you handle faulty or defective products?
During the guarantee period, we send new lights for small quantities. For batch defects, we offer repair or replacement solutions.
Q6: What is the typical lead time for a large order?
The lead time is approximately 20 days for quantities up to 1,000,000 pieces. Larger quantities are subject to negotiation.