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Frequently Asked Questions
When can I get the price quote?
We usually provide a quotation within 24 hours after we receive your inquiry.
Are the samples provided free of charge?
It depends on the product value. For low-value items, we provide free samples with freight collect. For high-value items, a sample cost is required, which can be refunded after a formal order is placed.
What are your standard payment terms?
Our standard terms are a 30% deposit via T/T, with the remaining 70% balance due before shipping.
Do you offer custom design and packaging services?
Yes. If you need custom packaging or carton boxes, please inform us of your requirements and we will provide a quote accordingly.
What is the expected lead time for mass production?
In the off-peak season, production takes 25-30 days after receiving the deposit. During busy seasons, the lead time is approximately 40-45 days.
What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 3000pcs, though 1pc is available for initial sample checking.