What are the available trade terms?
We support multiple terms including Ex-work factory, FOB, and CIF to accommodate different shipping needs.
How long is the warranty period for these solar lights?
We provide a comprehensive one-year quality warranty for our products.
What is the standard production lead time?
Lead time is typically 25-30 days during normal seasons and 30-40 days during peak periods (August to October).
What are the accepted payment terms?
We accept T/T or L/C at sight. A 30% deposit is required to start production, with the balance due before shipment.
How are the products protected during shipping?
Items are packed in carton boxes with pearl cotton protection. Glass components are further secured with external wooden frames.
What happens if products are damaged or parts are missing?
Our shipping agency ensures safety, but if damage occurs, we will assist with compensation or replacements. Small missing components are dispatched via DHL within one week.