Frequently Asked Questions
Q1. Can I have a sample order for led light? What is the lead time?
Yes, we welcome sample orders to test quality. Samples take 1-5 days, while mass production takes 1-2 weeks for quantities over 8000pcs.
Q2. What payment terms do you accept?
We accept payment via TT, Western Union, Paypal, and Visa/Credit Card.
Q3. What color temperatures (CCT) are available?
We provide a full range: 2700K (SW), 3000K (WW), 4100K (NW), 5000K (DW), 5700K (CW), and 6500K (SCW).
Q4. How do you ship the goods and how long does it take?
We typically ship via DHL, UPS, FedEx, or TNT, taking 3-5 days. Airline and sea shipping options are also available for larger orders.
Q5. What is the warranty and how do you handle faults?
We offer a 3-5 year warranty. Defective rates are kept under 0.2%. For faults within the warranty period, we provide new lights or repairs depending on the specific situation.
Q6. Is it possible to print my logo on the products?
Yes, we can print your logo. Please inform us formally before production and confirm the design based on our sample.