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Frequently Asked Questions
Q1. Do you have your own factory or a trading company?
A: We have our own factory established on 2014, specializing in solar lighting solutions. You are welcome to visit our facility via video conference.
Q2. How can I get a sample?
A: You can contact us through our messaging channels. Let us know your product demand and market plan, and we will arrange the samples accordingly.
Q3. What is your MOQ?
A: We accept small orders, even as low as 1pcs. We are dedicated to growing alongside our partners, and as volume increases, we offer more competitive pricing.
Q4. Can I have my own customized product?
A: Yes. Color, logo, package, and carton marks can be customized. For unique design requirements, we also offer custom mold development.
Q5. What is your lead time for production?
A: Samples take 2-3 days, while mass production typically takes around 3 weeks. We utilize reliable carriers like UPS, FedEx, and DHL for small batches, and sea/air/train freight for large orders.
Q6. Do you offer a guarantee for the products?
A: Yes, we provide a 3-5 year warranty on our products to ensure long-term reliability and customer satisfaction.