Q1. May I order the sample before an official order?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. How about the lead time?
Samples need 3-5 days, while mass production typically requires 1-2 weeks for larger quantities.
Q3. What payment methods are accepted?
We accept Western Union, TT, LC, DP, DA, OA, and EPC among others.
Q4. Is it possible to print my logo on the products?
Yes, we provide professional OEM & ODM services to customize the products with your branding.
Q5. How long is the product guarantee?
We offer up to a 10-year warranty for the complete system, ensuring long-term reliability.
Q6. How is the quality control and faulty items handled?
Our products are manufactured under a strict quality control system with a defect rate of less than 0.1%. During the guarantee period, any faulty units are replaced directly with new lights.