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Frequently Asked Questions
What is the lead time for bulk orders?
Manufacturing typically takes 10-15 days for a full set of outdoor lighting solutions. Shipping duration depends on the destination port.
What are the accepted payment terms?
We generally accept T/T payments: 30% deposit in advance and 70% balance before shipment. Please contact us for other specific arrangements.
Do you provide samples?
Yes, samples are available. A sample fee is charged initially, but this amount is fully refunded upon the placement of a bulk order.
What is the warranty period for your products?
Warranty periods vary by product category. For energy storage battery stations, we offer a 1-year warranty period.
How do you handle after-sales support?
We provide essential spare parts with every bulk order. If any component fails within the warranty period, replacement parts will be sent promptly at no extra cost.
Are custom-made products available?
Absolutely. Beyond standard market products, we provide customization for special requirements, such as high-power portable systems, without compromising product quality.