?
Frequently Asked Questions
Can I request a sample for testing?
Yes, we welcome sample orders to test and check quality. Mixed samples are also acceptable.
What is the typical lead time for orders?
Samples typically take 3-5 days, while mass production for larger quantities usually requires 1-2 weeks.
How are the goods shipped and how long is the transit?
We usually ship via DHL, UPS, FedEx, or TNT, taking 3-5 days to arrive. Airline and sea shipping options are also available.
Is it possible to customize the product with a logo?
Yes. Please inform us formally before production begins so we can confirm the design based on our sample.
What is the warranty period for these lights?
We offer a 2 to 5-year warranty depending on the specific model and requirements.
How do you handle faulty products?
Within the guarantee period, we will send new lights for small quantities. For batch defects, we will repair the items or discuss a suitable solution based on the situation.