Product FAQ
1 Can I request a sample order for testing?
Yes, we welcome sample orders to test and verify quality. Mixed samples are also acceptable for your initial evaluation.
2 What is the typical lead time for production?
Samples usually take 2-3 days. For full container production, the lead time is approximately 2-3 weeks depending on the order volume.
3 What shipping methods are available?
We usually ship via DHL, UPS, FedEx, or Air, taking 4-6 days. For larger orders, sea freight is the most cost-effective option.
4 Do you offer a warranty on these solar lights?
Yes, we provide flexible warranty options of 2, 3, or 5 years depending on your specific project requirements.
5 How do you handle product quality issues or faults?
Our products undergo strict quality control with a defect rate below 0.1%. We provide free spare parts with orders and offer replacements or refunds for any verified manufacturing issues.
6 Is it possible to print a custom logo on the product?
Yes, we support custom LOGO printing on both the lamps and the packaging cartons. Please confirm the design with us before mass production.