Frequently Asked Questions
Q1: Can we get samples for testing before a bulk purchase?
A1: Yes, samples are available for each model and can typically be sent out within 3-5 working days.
Q2: How do you ensure product quality?
A2: All lighting products undergo strict testing and must pass comprehensive QC procedures before leaving the factory.
Q3: Is there a Minimum Order Quantity (MOQ) limit?
A3: We maintain a low MOQ. Even a single piece for sample checking is available.
Q4: Can I print my logo on the LED light products?
A4: Yes. Please inform us formally before production and confirm the design based on our sample.
Q5: What kind of warranty do you offer?
A5: We provide a 2-5 year warranty on our products depending on the specific model and requirements.
Q6: How do you handle faulty products under warranty?
A6: For small quantities, we send new lights with your next order. For batch issues, we repair and resend them or discuss a suitable solution.