Frequently Asked Questions
Can I have a sample order for LED light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What about the lead time?
Samples need 3-5 days, while mass production time requires about 25 days for large quantities.
Is ODM or OEM accepted?
Yes, we can perform ODM & OEM. Placing your logo on the light or package are both available options.
Do you offer a guarantee for the products?
Yes, we offer a 2-5 year warranty on our products depending on the specific model.
How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional.
How is the after-sales service?
We have a professional team in charge of after-sales service and a hotline to handle complaints and feedback.