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Frequently Asked Questions
1. Do you offer a warranty for the solar lights?
Yes, we provide a 1-year warranty on our products to ensure quality and reliability.
2. What is the typical lead time for sample orders?
The lead time for preparing and sending out a sample is usually between 3 to 7 days.
3. How long does it take for bulk order delivery?
For standard bulk orders, the delivery time is normally within 5 to 10 working days.
4. What are the accepted payment terms?
We accept payments via T/T and Western Union. Typically, a 30% deposit is required before production, with the remaining 70% balance due before delivery.
5. Can you handle OEM orders and logo customization?
Yes, we have professional designers who can design your logo and offer the best styles and solutions for your OEM requirements.
6. How are the products usually shipped?
Small orders are usually delivered by couriers such as DHL, UPS, or FedEx. Bulk cargo is typically shipped by sea.