1. Do you offer a warranty for the solar system?
Yes, we provide a 1-year warranty on our products to ensure long-term reliability.
2. What is the typical lead time for orders?
Sample orders usually take 3-7 days. For bulk production orders, the delivery time is approximately 25-30 working days.
3. What are the accepted payment terms?
We accept T/T and Western Union. Typically, a 30% deposit is required before production, with the remaining 70% balance due before delivery.
4. Can I request samples before placing a bulk order?
Yes, we offer samples if items are in stock. The sample fee depends on the product and will be returned once a formal order is placed.
5. Do you support OEM and custom branding?
Certainly. We have professional designers who can design your logo and provide the best solutions and styles for your OEM requirements.
6. How are the products shipped?
Small orders are usually delivered via couriers like DHL, UPS, or FedEx. Bulk cargo is typically shipped by sea.