Q1. May I order a sample before an official order?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What is the typical lead time for production?
Samples typically take 3-5 days, while mass production requires 1-2 weeks for standard order quantities.
Q3. What payment methods are accepted?
We accept various methods including T/T, Western Union, L/C, DP, DA, and others depending on the project requirements.
Q4. Is it possible to print a custom logo on the products?
Yes, we provide full OEM and ODM services, including custom logo printing and branding.
Q5. How do you handle faulty products under warranty?
Our products have a defect rate of less than 0.1%. During the guarantee period, we will send new lights to be replaced directly to ensure project continuity.
Q6. What makes your solar solutions unique?
We provide a one-stop solution including free design, mold opening, Dialux lighting simulation, and project site surveys.